We believe life is made up of moments: playing bocce with friends, going for a dip on a hot summer day, and saluting the sun just because it’s up. Somewhere along the way, someone told us that those moments are for Saturdays, not Mondays. That we should work fifty weeks each year just to save up for two weeks of happiness. At the Bay Club, we believe these moments are for every day—because we believe in living life happy. And that means focusing on what really matters like family, good health, and finding the time to have fun.
What We Do: Founded in 1977, the Bay Club enjoyed many industry firsts, eventually moving beyond strictly fitness to forge a unique niche in the hospitality realm by incorporating resort level programs and services into our clubs—and by grouping complementary properties into amenity-rich campuses. Bolstered by a pioneering spirit, a forward-thinking company culture, and a belief in helping members to live life happy, the Bay Club has created a modernized country club experience through innovations such as the 77 Social Club and Connect Workplace Suites, along with thoughtful amenities, including an in-club Starbucks café and outdoor lounges with shuffleboard courts and fire pits.
The Bay Club Company is headquartered in San Francisco, with clubs from Marin to San Diego and a team of more 3,000 associates who are guided by integrity, innovation, growth, and community. Sparked by imagination and a progressive culture, the Company has entered a growth plan that has taken it from 12 clubs to more than 20 properties in an 18-month period, with continued accelerated growth anticipated over the next five years. And we’re looking for talented and motivated individuals—who also believe in living life happy—to join our quickly growing team!
What We Can Offer You:
Medical, dental, and vision plans
Complimentary full use of Bay Club facilities
Discounts on services, lessons, amenities, and F&B products.
Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrating a positive and professional attitude toward member, guests, fellow associates, and management.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Provide enthusiastic and professional service to all guests.
Understand and anticipate the needs of our members and guests; be attentive, listen carefully and follow through; provide exceptional customer service.
Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
Greet customers as they enter and exit any area of the club.
Check in member or guests in prescribed manner.
Provide membership sales team with guest/prospect lead contact information.
Communicate any member or guest issues in a timely manner and follow up as is appropriate.
Assist with the arrival process for all golfing or clubhouse guests.
Maintain and exhibit knowledge of the property, golf course and etiquette.
Inform guests of any features of the course or facilities.
Perform or assist in opening and/or closing duties, as required, in any area of the club facility.
Clean member and guest equipment upon completion of round, as well as do the same for any rental equipment.
Assist in setup of equipment or vehicles for daily member needs, or for event functions.
Wash and maintain all club equipment or vehicles as required.
Maintain a clean, safe work environment according to State and Local food safety standards
Empty trash in and around the golf facilities .
Maintain all member and guest areas in a clean and organized manner.
Assist banquet supervisors, as needed, during large functions.
Breakdown event space in efficient and safe manner following completion of events
Describe and serve food and beverage items.
Promote daily specials and promotions, and encourage upgrades to all orders.
Operate cash registers, process payments through cash or credit card handling and/or member account charges.
Operate club software systems including point of sales systems, tee sheet and other reservation softwares.
Answer and transfer telephone calls in prescribed manner.
Active participation in associate events, programs, meetings, and training.
Schedule varies and may require weekend and holiday hours, early mornings, days, and evenings
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
Policies and Regulations — Knowledge of company polices.
Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information.
Computer – Ability to utilize club software program and email communication software, such as Microsoft Outlook.
EXPERIENCE & EDUCATION
At least one year experience in the hospitality industry or related service position preferred.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email.
It is occassionally necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
Standing as needed.
Ability to lift or carry loads up to XX lbs as required.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.