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Club Manager

Who We Are: 

We believe life is made up of moments: playing bocce with friends, going for a dip on a hot summer day, and saluting the sun just because it’s up. Somewhere along the way, someone told us that those moments are for Saturdays, not Mondays. That we should work fifty weeks each year just to save up for two weeks of happiness. At the Bay Club, we believe these moments are for every day—because we believe in living life happy. And that means focusing on what really matters like family, good health, and finding the time to have fun. 

What We Do:
Founded in 1977, the Bay Club enjoyed many industry firsts, eventually moving beyond strictly fitness to forge a unique niche in the hospitality realm by incorporating resort level programs and services into our clubs—and by grouping complementary properties into amenity-rich campuses. Bolstered by a pioneering spirit, a forward-thinking company culture, and a belief in helping members to live life happy, the Bay Club has created a modernized country club experience through innovations such as the 77 Social Club and Connect Workplace Suites, along with thoughtful amenities, including an in-club Starbucks café and outdoor lounges with shuffleboard courts and fire pits.

The Bay Club Company is headquartered in San Francisco, with clubs from Marin to San Diego and a team of more 3,000 associates who are guided by integrity, innovation, growth, and community. Sparked by imagination and a progressive culture, the Company has entered a growth plan that has taken it from 12 clubs to more than 20 properties in an 18-month period, with continued accelerated growth anticipated over the next five years. And we’re looking for talented and motivated individuals—who also believe in living life happy—to join our quickly growing team!

What We Can Offer You: 

  • Competitive compensation
  • Medical, dental, and vision plans
  • Advancement opportunities
  • Complimentary full use of Bay Club facilities
  • Discounts on services, lessons, amenities, and F&B products.

About the Position

The Management Department at Bay Club Redwood Shores, is currently seeking a motivated and ambitious Club Manager who is passionate about creating personable experiences and life-long memories.    The Club Manager is an exempt position whose primary responsibility is the operational success of the Club through the on-going creation and/or development of staff, programs, services and facilities. The Club Manager oversees the Front Desk, Housekeeping, Squash, Group Exercise, The Shop and other program departments, as well as provides leadership to all Associates to ensure that member needs are met and that the experience that we deliver surpasses expectations.  The Club Manager will be required in a daily basis to exercise discretion and independent judgment in ensuring that the Club is successful and that Associates are adequately developed.

Responsibilities

Employee Management

  • Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives
  • Performs timely performance evaluations on supervised Associates.
  • Compiles comprehensive reports regarding performance of Associates.
  • Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
  • Process, review and submit payroll for those supervised directly by Director of Operations
  • Monitor uniform adherence of all staff

 

Club Management

  • Daily walk-throughs of Club to ensure staff is maintaining a clean, organized and safe facility
  • Manage the Front Desk and Housekeeping operations to ensure efficiency and exceptional member, guest and Associate service
  • Manage supply inventory through monthly audits and loss control measures, and ensuring that all supplies are adequately stocked
  • Develop and implement comprehensive, member-focused operational standards
  • Act as Club and/or regional Manager on Duty, as required
  • Oversee day-to-day Club operations run safely, smoothly and efficiently through a visible management presence and leadership.

 

Financial Accountability

  • Manage financial performance of Front Desk, Housekeeping, Locker Rental, and Laundry Service through achievement of revenue targets, expense management, proper planning and forecasting, and retention
  • Prepare and implement action plans to meet or exceed monthly department financial goals
  • Maintain departmental financial goals and incentive plans in coordination with General Manager and EVP of Operations

 

Communication & Relationships

  • Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, and guests. 
  • Promote harmonious relations among members, staff, vendors, and the community at-large.
  • Communicate timely and follow up, as appropriate.
  • Active participation in required events, required programs, required meetings and required trainings.
  • Ensure the TBCC mission and club brand is upheld in all aspects of club operations
  • Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

 

Corporate Goals & Objectives

  • Promote the company’s safety goals and actively work towards ensuring a safe working environment.
  • Interpret and ensure compliance with company policies and procedures.
  • Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
  • Make professional development a consistent priority.

 

Qualifications

  • Minimum of 3 years prior management experience including budgeting, planning, developing and implementing operational systems
  • At least 3 years’ experience in personnel supervision, training, and evaluation
  • Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.
  • Demonstrated experience in preparing and completing administrative statistical and programmatic studies with comprehensive analysis and sound recommendations.
  • Demonstrated ability to support and develop diverse environment.
  • CPR/AED certification preferred

Hours: Will vary, must be able to work weekends

Physical Requirements

  • This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone and email.   
  • The location of the position changes frequently from indoors to outdoors as property extends to both environments.  However, extreme environmental conditions do not exist.   
  • It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
  • It is necessary to adapt to a frequently changing environment.
  • Sitting and standing is as needed.
  • Requires occasional physical exertion such as bending, twisting, sitting, stooping, and use of hands and fingers.
  • It is necessary for the position to travel independently to property locations on a minimal basis.

 

Contact

Please submit resume, cover letter, and details regarding your availability on the application form here

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.

 

An Equal Opportunity Employer

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race, color, religion, national origin, age, ancestry, disability, marital or family status, medical condition, AIDS or AIDS related condition, sex or sexual orientation, gender identity or expression, veteran status, genetic information  or any other consideration made unlawful by federal, state, or local laws.

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