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Los Gatos, CA
Bay Club Courtside
Who We Are:
We believe life is made up of moments: playing bocce with friends, going for a dip on a hot summer day, and saluting the sun just because it’s up. Somewhere along the way, someone told us that those moments are for Saturdays, not Mondays. That we should work fifty weeks each year just to save up for two weeks of happiness. At the Bay Club, we believe these moments are for every day—because we believe in living life happy. And that means focusing on what really matters like family, good health, and finding the time to have fun.
What We Do: Founded in 1977, the Bay Club enjoyed many industry firsts, eventually moving beyond strictly fitness to forge a unique niche in the hospitality realm by incorporating resort level programs and services into our clubs—and by grouping complementary properties into amenity-rich campuses. Bolstered by a pioneering spirit, a forward-thinking company culture, and a belief in helping members to live life happy, the Bay Club has created a modernized country club experience through innovations such as the 77 Social Club and Connect Workplace Suites, along with thoughtful amenities, including an in-club Starbucks café and outdoor lounges with shuffleboard courts and fire pits.
The Bay Club Company is headquartered in San Francisco, with clubs from Marin to San Diego and a team of more 3,000 associates who are guided by integrity, innovation, growth, and community. Sparked by imagination and a progressive culture, the Company has entered a growth plan that has taken it from 12 clubs to more than 20 properties in an 18-month period, with continued accelerated growth anticipated over the next five years. And we’re looking for talented and motivated individuals—who also believe in living life happy—to join our quickly growing team!
What We Can Offer You:
Medical, dental, and vision plans
Complimentary full use of Bay Club facilities
Discounts on services, lessons, amenities, and F&B products.
About the Position
Under the direction of Club Management, the Shop Manager position is responsible for providing exceptional guest service for all current and prospective Members of The Bay Club Company and selling products to meet their current and future needs.
Provide exceptional customer service, greet clients; understand and anticipate the needs of our members
Handle all Inventory control, including timely receipt of goods to ensure appropriate discounts are received, timely return of defective / damaged merchandise, timely return of inventory shipment errors, conduct quarterly physical inventory counts, safe guard physical assets
Responsible for achieving budgeted net sales and gross margin percentages
Merchandise store, nesting tables, mannequins and windows on a daily/weekly basis
Accurate and timely reporting, including receiving documents, transfer reports, club purchases, month end reports, and other reports and deemed necessary
Develop and maintain good relationships with corporate retail team, club managers and Associates, and suppliers; provide a positive role model and maintain high employee morale
Store opening and/or closing duties including cash management and sales reporting
Development and training of retail team on sales techniques, customer service, product knowledge, visual standards, and operations
Schedule and support trunk shows, promotions and club marketing events
Ensure accounting functions including invoicing, expense tracking, and reporting are completed accurately and timely
Full-time schedule may require weekend, evening and holiday hours
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to meet sales goals while providing exceptional customer service: Service + Selling
Minimum of two (2) year of experience in the hospitality industry or retail related position.
Proven leadership skills, strong interpersonal and management skills, and excellent verbal and written communication skills
Professional, friendly manner and excellent customer service attitude and abilities
Enthusiastic, responsible, and dependable team player
Self-motivated, takes initiative and willing to acquire new skills
Well organized and detail oriented
Computer proficiency preferred
On the job training will be provided for this position.
A flexible schedule and the ability to work mornings, evenings, weekends and some holidays.
Education – Associates Degree or equivalent accredited degree or professional certification is preferred.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position deals with outside personnel such as vendors and Members on a regular basis with contact in various forms such as in person, phone and email.
Sitting and standing is as needed.
Ability to lift and/or move up to 40 pounds while following Club issued safety standards.
Please submit resume, cover letter, and details regarding your availability on the application form here
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.
An Equal Opportunity Employer
The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race, color, religion, national origin, age, ancestry, disability, marital or family status, medical condition, AIDS or AIDS related condition, sex or sexual orientation, gender identity or expression, veteran status, genetic information or any other consideration made unlawful by federal, state, or local laws.