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Spa Director

Who We Are: 

We believe life is made up of moments: playing bocce with friends, going for a dip on a hot summer day, and saluting the sun just because it’s up. Somewhere along the way, someone told us that those moments are for Saturdays, not Mondays. That we should work fifty weeks each year just to save up for two weeks of happiness. At the Bay Club, we believe these moments are for every day—because we believe in living life happy. And that means focusing on what really matters like family, good health, and finding the time to have fun. 

What We Do:
Founded in 1977, the Bay Club enjoyed many industry firsts, eventually moving beyond strictly fitness to forge a unique niche in the hospitality realm by incorporating resort level programs and services into our clubs—and by grouping complementary properties into amenity-rich campuses. Bolstered by a pioneering spirit, a forward-thinking company culture, and a belief in helping members to live life happy, the Bay Club has created a modernized country club experience through innovations such as the 77 Social Club and Connect Workplace Suites, along with thoughtful amenities, including an in-club Starbucks café and outdoor lounges with shuffleboard courts and fire pits.

The Bay Club Company is headquartered in San Francisco, with clubs from Marin to San Diego and a team of more 3,000 associates who are guided by integrity, innovation, growth, and community. Sparked by imagination and a progressive culture, the Company has entered a growth plan that has taken it from 12 clubs to more than 20 properties in an 18-month period, with continued accelerated growth anticipated over the next five years. And we’re looking for talented and motivated individuals—who also believe in living life happy—to join our quickly growing team!

What We Can Offer You: 

·       Competitive compensation

·       Medical, dental, and vision plans

·       Advancement opportunities

·       Complimentary full use of Bay Club facilities

·       Discounts on services, lessons, amenities, and F&B products.

About the Position

The Sanctuary Spa at Redwood Shores, A Bay Club Property, is currently seeking a motivated and ambitious Spa Director who is passionate about creating personable experiences and life-long memories.


Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company polices and directives
Performs timely performance evaluations on Associates.
Compiles comprehensive reports regarding performance of Associates.
Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety  rules and all other company policies and procedures
Oversee day-to-day Spa operations run smoothly and efficiently through a visible management presence and leadership.

Process, review and submit payroll for all Spa staff

Manage Spa retail and supply inventory through monthly audits and loss control measures, and ensuring all supplies are adequately stocked
Daily walk-throughs of Spa to ensure staff is maintaining a clean, organized and safe facility
Manage financial performance of the Spa through achievement of sales and revenue targets, expense management, proper planning and forecasting, and retention
Track, report and analyze the details of financial operation
Prepare and implement action plans to meet or exceed monthly financial goals
Assist club management in development of  annual operating and capital budgets, as well as long term growth strategy
Review applicable financial statements and reports
Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests. 
Promote harmonious relations among members, staff, vendors, and the community at-large.
Communicate timely and follow up, as appropriate.
Active participation in required events, required programs, required meetings and required trainings.
Promote the company’s safety goals and actively work towards ensuring a safe working environment.
Interpret and ensure compliance with company policies and procedures.
Actively further Spa objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
Make professional development a consistent priority.
Act as club and/or regional Manager on Duty, as required



Minimum of 5 years prior spa management experience
Demonstrated ability to support and develop diverse environment
At least 2 years’ experience in personnel supervision, training, and evaluation
Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays


Physical Requirements

This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone and email.   
The location of the position changes frequently from indoors to outdoors as site visits are necessary.  However, extreme environmental conditions do not exist.   
It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
It is necessary to adapt to a frequently changing environment.
Sitting and standing is as needed. 
It is necessary for the position to travel independently to property locations on a regular basis.
Lift, push and pull up to 30 lbs.



Please submit resume, cover letter, and details regarding your availability on the application form here

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