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Membership Sales Director

Who We Are: 

We believe life is made up of moments: playing bocce with friends, going for a dip on a hot summer day, and saluting the sun just because it’s up. Somewhere along the way, someone told us that those moments are for Saturdays, not Mondays. That we should work fifty weeks each year just to save up for two weeks of happiness. At the Bay Club, we believe these moments are for every day—because we believe in living life happy. And that means focusing on what really matters like family, good health, and finding the time to have fun. 

What We Do:
Founded in 1977, the Bay Club enjoyed many industry firsts, eventually moving beyond strictly fitness to forge a unique niche in the hospitality realm by incorporating resort level programs and services into our clubs—and by grouping complementary properties into amenity-rich campuses. Bolstered by a pioneering spirit, a forward-thinking company culture, and a belief in helping members to live life happy, the Bay Club has created a modernized country club experience through innovations such as the 77 Social Club and Connect Workplace Suites, along with thoughtful amenities, including an in-club Starbucks café and outdoor lounges with shuffleboard courts and fire pits.

The Bay Club Company is headquartered in San Francisco, with clubs from Marin to San Diego and a team of more 3,000 associates who are guided by integrity, innovation, growth, and community. Sparked by imagination and a progressive culture, the Company has entered a growth plan that has taken it from 12 clubs to more than 20 properties in an 18-month period, with continued accelerated growth anticipated over the next five years. And we’re looking for talented and motivated individuals—who also believe in living life happy—to join our quickly growing team!

What We Can Offer You: 

  • Competitive compensation
  • Medical, dental, and vision plans
  • Advancement opportunities
  • Complimentary full use of Bay Club facilities
  • Discounts on services, lessons, amenities, and F&B products.

About the Position

Under the direction of the General Manager, the Membership Director is responsible for recruiting new members into the club, retaining the existing membership base, encouraging existing members to upgrade their membership level, and sourcing referrals and leads and transitioning the leads into membership sales.

Responsibilities

  • Meet and/or exceed monthly membership sales and initiation fee goals
  • Sell club memberships, upgrades, conversions and membership changes
  • Recruit prospects, conduct sales presentations and tours
  • Development new sales prospects by contacting individuals, groups and companies in the community
  • Attend special events and activities to provide sales information and tours
  • Maintain accurate and up-to-date membership sales tracking and reports
  • Orient new members into the club by introducing them to key staff and members and scheduling their introductory appointments
  • Active participation in required events, required programs, required meetings and required trainings
  • Interpret and ensure compliance with company policies and procedures
  • Develop professional relationships for the purpose of sales lead generation
  • Communicate timely and follow up, as appropriate
  • Effectively and professionally interacts and communicates with senior management, managers, other employees, prospective members, and members

Hours: Will vary, must be able to work weekends

Qualifications

  • At least three years’ experience in sales and customer service.
  • Policies and Regulations — Knowledge of company polices.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
  • Problem Anticipation/ Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense.  Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
  • Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.      
  • Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information.
  • Computer – Ability to develop and maintain computer records in Salesforce, Word, Excel and other software required by TBCC and regulatory agencies.  Ability to develop tracking and report forms in Word and Excel as needed.
  • At least three years’ experience in sales and customer service.
  • Demonstrated knowledge of Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.
  • Demonstrated knowledge of Salesforce applications highly preferred

 

EDUCATION – Associates Degree or equivalent accredited degree or professional certification, Bachelors of Arts or Science is desirable.

Physical Requirements

  • This position deals with outside personnel such as prospective members and members on a regular basis with contact in various forms such as in person, phone and email.   
  • The location of the position is primarily indoors. Position may occasionally require transition to outdoor environment. However, extreme environmental conditions do not exist.   
  • It is necessary to adapt to a frequently changing environment.
  • Sitting and standing is as needed. 

 

Contact

Please submit resume, cover letter, and details regarding your availability on the application form here

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.

 

An Equal Opportunity Employer

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race, color, religion, national origin, age, ancestry, disability, marital or family status, medical condition, AIDS or AIDS related condition, sex or sexual orientation, gender identity or expression, veteran status, genetic information  or any other consideration made unlawful by federal, state, or local laws.

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