We believe life is made up of moments: playing bocce with friends, going for a dip on a hot summer day, and saluting the sun just because it’s up. Somewhere along the way, someone told us that those moments are for Saturdays, not Mondays. That we should work fifty weeks each year just to save up for two weeks of happiness. At the Bay Club, we believe these moments are for every day—because we believe in living life happy. And that means focusing on what really matters like family, good health, and finding the time to have fun.
What We Do: Founded in 1977, the Bay Club enjoyed many industry firsts, eventually moving beyond strictly fitness to forge a unique niche in the hospitality realm by incorporating resort level programs and services into our clubs—and by grouping complementary properties into amenity-rich campuses. Bolstered by a pioneering spirit, a forward-thinking company culture, and a belief in helping members to live life happy, the Bay Club has created a modernized country club experience through innovations such as the 77 Social Club and Connect Workplace Suites, along with thoughtful amenities, including an in-club Starbucks café and outdoor lounges with shuffleboard courts and fire pits.
The Bay Club Company is headquartered in San Francisco, with clubs from Marin to San Diego and a team of more 3,000 associates who are guided by integrity, innovation, growth, and community. Sparked by imagination and a progressive culture, the Company has entered a growth plan that has taken it from 12 clubs to more than 20 properties in an 18-month period, with continued accelerated growth anticipated over the next five years. And we’re looking for talented and motivated individuals—who also believe in living life happy—to join our quickly growing team!
What We Can Offer You:
Medical, dental, and vision plans
Complimentary full use of Bay Club facilities
Discounts on services, lessons, amenities, and F&B products.
About the Position
The Bay Club Company is currently seeking a Manager on Duty. Our members provide our Club with a dedicated clientele, and we encourage a strong customer service focus in our team. This position is a great opportunity to gain leadership experience while working for a high end sports resort, part of a growing active lifestyle and hospitality company.
Greet members and guests upon arrival to the Club
Provide exceptional customer service, while checking members into the club
Answering and transferring phone calls, and providing information about the club and programs
Understand and anticipate the needs of members; be attentive, listen carefully and follow up
Operate cash register, process payments and book program and class reservations
Maintain a clean, safe work environment
Closing duties including cash management
Enforce the rules and policies of the Club
Ensure all front line staff receive their meal breaks within governing guidelines
Handle any escalated member service issues supporting both the member and staff
Ensure all facility Club closing procedures complete
Minimum of two (2) years of experience in the hospitality industry or related customer service position
Excellent communication with employees, members, and guests
Enthusiastic, friendly attitude and professional appearance
Good organizational skills
Reliable team player with the ability to work under pressure and multitask
Knowledge of hospitality and/or fitness industry a plus
A flexible schedule and the ability to work mornings, evenings, and weekends
Please submit resume, cover letter, and details regarding your availability on the application form here
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.
An Equal Opportunity Employer
The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race, color, religion, national origin, age, ancestry, disability, marital or family status, medical condition, AIDS or AIDS related condition, sex or sexual orientation, gender identity or expression, veteran status, genetic information or any other consideration made unlawful by federal, state, or local laws.